Weather Cancellation Options
If bad weather is in the forecast, our customers have the opportunity to request cancellation on the day of the event and receive their deposit back in-full. Problematic weather conditions include rain, thunder, lightning & high winds (sustained conditions of 15 mph or greater) which pose serious threat to event performance and safety. Our customer's have the opportunity to re-schedule their event to a date in the future if the screen is still available. We also encourage setting-up a rain date make-up in advance as a place holder. Weather cancellations are only available on the day of the event and must require agreement by both parties. Call time for cancellation will vary depending on the seasonal timing and location of event.
Cancelling an event due to weather after STR personnel depart for event location will involve travel charges accrued, These cost accrue at a rate of $50/hour from the time STR personnel leave the storage facility, billed in 15-minute increments. If the client decides to cancel after STR personnel arrival on-site, charges will be applied for the time required to drive to the set-up location and return to our home storage facility. If there are any associated "mileage fees" or supplemental itemized travel cost, this will also be charged as accrued expenses.
Cancelling an event due to weather after STR personnel arrive on-site and initiate set-up will be billed in full. STR's formal weather cancellation policy is available upon demand and included within our standard rental agreement.